What does 925 mean?
925 silver consists of 92.5% pure silver and 7.5% other metals. The addition of the other metals helps to strengthen the silver, which is too soft in its pure form for practical use in jewellery. Sterling silver is known for its durability, shine, and resistance to tarnish.
How big will the necklace be for my pendant?
For all our pendants you can pick whatever sized chain you would like from either 18, 20, 22 or 24 inches. We recommend 20 or 22 inches to show off your pendant with a low cut shirt.
Do all pendants come with chains?
Yes, all our pendants come hand paired with the perfect chain. However, if there is specific look you have in mind please contact us and we will do what we can to help you.
Can I update or cancel my order once I've placed it?
As long as your item is in stock our team will start to prepare your order immediately and you will only have a limited window to amend or cancel your order. Please text or email us as soon as possible and we will see if this is possible.
Do you use any other materials other than Sterling Silver?
No, we only use 925 Sterling Silver for all our products. On some of our Silver there may be a plating on top, for example our Ruthenium Rope bracelet.
How do I keep my silver jewellery clean?
Silver will slightly tarnish over time due to it's natural reaction when exposed to elements like oxygen and sulphur compounds in the air. To remove this, use a silver cloth or silver dip. All your jewellery can also have a good general clean in warm soapy water and gently scrubbed with a soft tooth brush.
Do you ship internationally?
Currently, we do not offer worldwide shipping. However, we are excited to share that expanding our shipping options is a top priority, and we can't wait to offer international delivery in the near future.
How do I find my ring size?
If you know your ring size in either cm or inches please use our ring sizing guide here or if you need to measure your finger there are lots of printable pdf's that you can out and place around your finger.
How long will my order take to arrive?
You should receive your parcel 1-3 business days after dispatch.
How should I store for my Silver Jewellery?
Always store your jewellery pieces individually, preferably in your Henley Spirit soft-lined pouch so that they don’t rub together, scratch or tangle.
Can I swim or shower in my jewellery?
We would advise all jewellery is removed prior to swimming, showering or bathing to ensure it stays shining for as long as possible. Especially plated items and gemstones, which can become dull and fade.
Do you offer gift cards?
At this time, we don't offer gift cards. But don't worry – we’ve got the perfect solution! Instead of a gift card, why not pick out a beautiful necklace or pendant for them? You know they'll love it, and it’s always a great fit. Plus, a thoughtful piece of jewellery is a gift they’ll cherish forever!
Do you offer gift wrapping?
At the moment, we don’t offer a specific gift-wrapping service, but it’s something we hope to introduce in the future. That said, all of our packages are carefully presented and arrive in premium packaging—almost like they’re gift-wrapped already!
Can I track my order?
Yes, you will receive tracking information to the email address used to place the order once it has been despatched.
How do I contact you about an order?
You can either contact us on Whatsapp by texting 07350237450, email us at Help@henleyspirit.co.uk or use our contact form on our contact us page here